We hope that you will be pleased with the work we carry out for you. However, in the event that you are unsatisfied with our work, you have a right to make a complaint. If you have a complaint then please raise your complaint in writing by letter or E-mail Sarah Lewis the complaints solicitor at Lewis & Co Solicitors, Aprirose House, High Street, Edgware, London, , HA8 7EQ. or E-Mail: email@example.com. On receipt of your complaint you will receive an acknowledgement within 7 days and a full response within 21 days.
If you are still not satisfied then you have a legal right to complain to the Legal Ombudsman, within 6 months from the date of our written response. Their contact details are as follows:
Address: Legal Ombudsman, Po Box 15870, Birmingham, B30 9EB. Telephone: 0300 555 0333. E-Mail: firstname.lastname@example.org.